We are aware of the following issues currently affecting Tennis TV subscribers. We thank you for your patience while we fix these issues and submit updates to the various app stores.

 

We will be updating this page as issues are fixed.

 

Password Reset Involving Mobile Apps

Some subscribers are getting stuck in a password reset loop. We recommend taking the following steps to access your account:

 

  1. Uninstall the Tennis TV app
  2. Reset your password via www.tennistv.com/login on the Tennis TV website. Do not attempt to do this on the mobile or TV apps, and please do not create a new account.
  3. Install the new Tennis TV app and log in with your new password

 

If you have any further issues please email help@tennistv.com who will be able to help troubleshoot.

TV App Availability

Unfortunately we are waiting for the new Tennis TV app to be published on Android TV, Samsung, LG and PS4. The new app will be available on these devices soon but unfortunately we are unable to estimate when.

 

The old apps on these platforms will no longer work.

 

In the meantime we suggest streaming on your PC/Mac and using an HDMI cable to connect to your TV in the interim, or watching on mobile (iOS and Android) and using Airplay or Chromecast. You can also use Amazon Fire and Roku.

 

We apologise for the inconvenience and we are working hard to make the new apps available on these devices.

General TV Issues

 

  • We are aware of the long log-in link on TV devices, we will be updating these with a shorter link as soon as possible.
  • Some users are being asked to log into their TV devices once they have already logged in. This fix is being made urgently and submitted to app stores.
  • On Fire TV, users selecting a live stream are landed at the start of a stream (rather than at ‘live’) and have to fast forward to live.

 

Mobile and Tablet Issues

 

  • Android - the new app will not automatically be updated from the 2021 app. Users need to go to the Google Play store and download the new app here.
  • We are aware of a screen rotation issue on Apple iPhones and iPads - a fix is being prepared for submission.
  • Spoiler mode – on mobile devices, there is a bug with spoiler mode where the winner of the match is highlighted in blue. A fix is being prepared for submission.
  • We are aware of some previous Chromecast issues although we have made improvements to this feature. If you are still experiencing issues please email help@tennistv.com

 

If you are experiencing any other issues please email help@tennistv.com.